Returns & Exchanges
When you have selected a garment you wish to purchase, click "Add to Cart". To complete the purchase, click on the shopping cart on the top right hand corner of the screen. This will take you through to the checkout process, where you will enter your shipping and billing address and select a payment method.
If you have trouble signing into our website, first check the specific text of the error message you received. The most common problem is a misspelled address or password (ensure both your CAPS LOCK and NUM LOCK facilities are off). If the problem persists, contact Customer Services (through the button”Contact us” at the bottom of any page) and we will email you a new password.
Yes. In the checkout process (step 2 – Delivery), you can add and select a different address from the billing address.
If you do not have a current MR. GUGU garment on which to base your size, click on the 'Size Guide', which you can find on every product page in the online store. This converts body measurements to MR. GUGU clothing sizes.
When you add the products to your basket, please go to the tab BUY NOW. On the right side, the summary of the order displays, and under the list of the selected products there is the text “Do you have the discount code? Click here”. When you click, the box will appear, in which you need to enter your code and then confirm. The amount of the order will be automatically reduced by the value of the previously entered code.
Most of our products are sewn in our workshop in Bielsko-Biała. Due to the production process, some products are manufactured in China.
Even so our company is located in Poland we want to spread the Gugu style around the world. No matter where you live: Argentina, Mexico, France, Sweden or even Australia we will bring you the Gugu clothes. In other words – yes, we ship worldwide!
Order lead time is the sum of handing over the package to the delivery person and the time of package delivery. Seller shall hand over Goods to the delivery person within maximum 30 days from the order acceptance.
First of all contact our customer support through email, all returned Items must be brand new and have all original tags attached. In order to get a refund you need to send us your bank data necessary to make a wire transfer including your Bank account number. You can swap the size or choose something else, and we will ship your replacement within two weeks. Please note that we do not accept swimwear returns and exchanges.
Please keep note that when making a return of an order, the customer is obliged to return all the products from the order, with inclusion of products participating in the promotional campaign, that was discounted or added to the order as a bonus free of charge.
You can make your mind for as long as 100 days upon receiving of the item.
Once the return has been approved, you will receive your refund the same way you made the payment.
Yes, you have 100 days to contact with our customer service and ship the item back. You can exchange the size and product. We have 2 weeks to ship the replacement.
Currently we accept all major credit cards (Master Card, Visa), PayPal, Payu and Sofort.
No, you don’t. However our registered users get loads of discounts for loyalty.
Create an account and be the part of our community. We often give discounts to all our loyal customers and all our Facebook fans.