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Free Shipping over 70€ / 100 days returns Policy / Worldwide shipping

Frequently Asked Questions


How do I place an order in the MR. GUGU Online Store?

When you have selected a garment you wish to purchase, click "Add to Cart". To complete the purchase, click on the shopping cart on the top right hand corner of the screen. This will take you through to the checkout process, where you will enter your shipping and billing address and select a payment method.

I’m having trouble signing in

If you have trouble signing into our website, first check the specific text of the error message you received. The most common problem is a misspelled address or password (ensure both your CAPS LOCK and NUM LOCK facilities are off). If the problem persists, contact Customer Services (through the button”Contact us” at the bottom of any page) and we will email you a new password.

Can I specify a different shipping address?

Yes. In the checkout process (step 2 – Delivery), you can add and select a different address from the billing address.

How do I know size to order?

If you do not have a current MR. GUGU garment on which to base your size, click on the 'Size Guide', which you can find on every product page in the online store. This converts body measurements to MR. GUGU clothing sizes.

Where to enter the discount code?

When you add the products to your basket, please go to the tab BUY NOW. On the right side, the summary of the order displays, and under the list of the selected products there is the text “Do you have the discount code? Click here”. When you click, the box will appear, in which you need to enter your code and then confirm. The amount of the order will be automatically reduced by the value of the previously entered code.


Where do you ship from?

We manufacture in and ship from Poland, European Union.

How much is it?

We offer you two options:
The really fast shipping via Fedex/DHL for 10€ or
A bit slower National Postal Service shipping for 5

The delivery cost is added to your bill after you log in to the payment platform of your choice. We accept PayPal and all major credit cards.

Do you ship world wide?

Even so our company is located in Poland we want to spread the Gugu style around the world. No matter where you live: Argentina, Mexico, France, Sweden or even Australia we will bring you the Gugu clothes. In other words – yes, we ship worldwide!

How long does the shipping take?

It depends on the delivery method you chose and may vary from country to country, the actual delivery may take from 5 to up to 14 days (without handling time).

Can I track the order?

You can track your shipment on

Returns & exchanges

The item I got is not quite what I have expected, how do I return it?

First of all contact our customer support through email, all returned Items must be brand new and have all original tags attached. In order to get a refund you need to send us your bank data necessary to make a wire transfer including your Bank account number. You can swap the size or choose something else, and we will ship your replacement within two weeks. Please note that we do not accept swimwear returns and exchanges.  

How long can I keep an item before I return it?

You can make your mind for as long as 100 days upon receiving of the item.

How will I receive my refund?

Once the return has been approved, you will receive your refund the same way you made the payment.

Can I change my articles?

Yes, you have 100 days to contact with our customer service and ship the item back. You can exchange the size and product. We have 2 weeks to ship the replacement.


What are the available payment methods?

Currently we accept all major credit cards(Master Card,Visa), PayPal, Payu and Sofort.

Do I have to log in to place an order?

No, you don’t. However our registered users get loads of discounts for loyalty.

How can I get a discount?

Create an account and be the part of our community. We often give discounts to all our loyal customers and all our Facebook fans.


Do you make custom orders?

Yes, we do. For more details, please visit our website You can design your own sweater there.


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